At Best Shoe Specialty Store, we’re passionate about getting performance footwear to adventurers worldwide. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Product Questions

What types of performance footwear do you specialize in?

We specialize in activity-specific footwear including:

  • Hiking Shoes
  • Lifestyle Sneakers
  • Pickleball Shoes
  • Running Shoes
  • Sandals & Slides
  • Tennis Shoes
  • Trail Running Shoes
  • Walking Shoes
Each category is carefully selected to meet the demands of active lifestyles.
How do I choose the right size for performance shoes?

Our sizing recommendations are based on real testing by our team of athletes and footwear specialists. For activities like hiking or trail running, we recommend ordering your usual size plus one half-size up if you’re between sizes or prefer a roomier fit.

Do you offer wide width options?

Many of our performance models come in wide width options. Check individual product descriptions for availability, or contact our footwear experts at [email protected] for personalized recommendations.

Shipping & Delivery

Where do you ship from and how long does delivery take?

All orders ship from our San Diego, California facility within 1-2 business days after ordering. Delivery times:

  • Standard Shipping: 10-15 days after processing via DHL/FedEx ($12.95 flat rate)
  • Free Economy Shipping: 15-25 days after processing via EMS (free on orders over $50)
Do you ship internationally?

Yes! We serve adventurers worldwide through our global delivery network, excluding some Asian and remote regions. Our San Diego-based customer service team can provide personalized delivery estimates for your location.

Can I track my order?

Absolutely! All shipments include tracking:

  • Standard Shipping: Real-time tracking through DHL or FedEx
  • Free Economy Shipping: Tracked via EMS
You’ll receive notifications at every step from order confirmation to delivery.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return policy from the delivery date. To qualify for return:

  • Shoes must be unworn
  • Original packaging must be included
  • Return authorization must be obtained first
Contact our team at [email protected] to initiate a return.
How long do refunds take to process?

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your financial institution.

Payments & Security

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Is my payment information secure?

Yes! We use industry-standard encryption to protect all payment information. We never store complete credit card details on our servers.

Account & Technical

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions sent to your registered email address. If you need assistance, contact [email protected].

How can I contact customer service?

Our San Diego-based team is available via email at [email protected]. We typically respond within 24 hours on business days.

Still have questions? Our footwear experts are ready to help you prepare for your next adventure. Email us at [email protected] and we’ll provide personalized assistance.