At Best Shoe Specialty Store, we stand behind our performance footwear and want you to be completely satisfied with your purchase. We’ve designed this policy to make returns and exchanges as straightforward as possible for our global community of adventurers and athletes.

Key Points:

  • 15-day return window from delivery date
  • Free returns for defective items
  • Original shipping costs non-refundable
  • Refunds processed within 5-7 business days
  • Exchanges subject to product availability

Eligibility Requirements

To be eligible for a return or exchange:

  • Item must be unused, in original condition with all tags attached
  • Original proof of purchase required
  • Items must be in original packaging
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Sandals & Slides (worn items)
  • Customized or special-order footwear
  • Items marked as “Final Sale”

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Best Shoe Specialty Store Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Size: [Size] Color: [Color] Reason for return: [Reason – e.g., Wrong Size, Defective, etc.] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number (RMA)
  • Prepaid return label (for defective items)
  • Instructions for self-paid returns

Step 3: Package and Ship

Securely package your items including:

  • Original product packaging
  • All accessories and documentation
  • Copy of your invoice or order confirmation

Affix the return label and ship via the carrier specified in your instructions.

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is defective

Exchange Process

For size or style exchanges:

  1. Follow the same initiation process as returns
  2. Specify your desired replacement item
  3. We’ll verify availability before processing
  4. You may need to pay price differences for higher-value items

Refund Methods

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Note: Bank processing times may vary depending on your financial institution.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • We recommend using a trackable shipping service
  • Declare the package as “Returned Goods” to avoid additional duties

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll provide a prepaid return label
  4. Receive a replacement or full refund

Performance Guarantee: We particularly stand behind our specialized footwear including Hiking Shoes, Trail Running Shoes, and Tennis Shoes. If you’re unsatisfied with the performance of these technical products, please contact us for special consideration.

Contact Us

For any questions about our returns policy:

Email: [email protected]
Mail: Best Shoe Specialty Store
4719 Pike Street, San Diego, US 92111

Last Updated: [Insert Date]