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Welcome to Best Shoe Specialty Store (“we”, “us”, or “our”) at www.onlineshopshoe.com. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site and making purchases, you agree to these terms.

1. Our Store and Customers

Target Audience

We cater to active individuals and athletes seeking specialized footwear for various activities including:

  • Hiking and trail running enthusiasts
  • Tennis and pickleball players
  • Casual walkers and lifestyle wearers
  • Performance-oriented runners

Product Specialization

Our store focuses on technical footwear designed for specific activities, with particular emphasis on performance features for hiking, trail running, and tennis shoes.

2. User Responsibilities

As a user of our website and customer of our store, you agree to:

  • Provide accurate and complete information when creating an account or making purchases
  • Verify all order details before submission
  • Use the website and products only for lawful purposes
  • Not attempt to interfere with website operations or security
  • Comply with all applicable laws and regulations
  • Be responsible for maintaining the confidentiality of your account credentials

3. Products and Services

Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations in color or appearance may occur due to monitor settings. If you receive a product that significantly differs from its description, please contact us immediately.

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Geographic Restrictions

We currently ship worldwide except to certain Asian countries and remote locations. Customers are responsible for any customs fees or import duties in their country.

4. Ordering and Payment

Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details of your purchase.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing

All prices are in US Dollars (USD) and do not include applicable taxes or shipping fees unless otherwise stated. We reserve the right to adjust prices at any time without notice.

Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

Delivery times are estimates and may vary depending on destination and customs processing.

5. Returns and Exchanges

Return Policy

We offer a 15-day return window from the delivery date. To be eligible for return:

  • Item must be unused and in original condition with all tags attached
  • Original proof of purchase required
  • Items must be in original packaging

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Sandals & Slides (if worn)
  • Customized or special-order footwear
  • Items marked as “Final Sale”

Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Original shipping fees are non-refundable.

Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the issue. We will provide a prepaid return label and either replace the item or issue a full refund.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Best Shoe Specialty Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Best Shoe Specialty Store shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

  • Your use or inability to use the website or services
  • Any unauthorized access to or use of our servers and/or personal information
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or similar that may be transmitted through our website
  • Any errors or omissions in any content or for any loss or damage incurred as a result of content use

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Best Shoe Specialty Store
4719 Pike Street, San Diego, US 92111
Email: [email protected]